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Do I have to pay for the usaĀ­ge of my own hotspot?

No, of courĀ­se not. As hotĀ­spot opeĀ­raĀ­tor you always access your hotĀ­spot for free. After all, we do not want to put opeĀ­raĀ­tors at a disĀ­adĀ­vanĀ­taĀ­ge. FurĀ­therĀ­moĀ­re you can make a list of free users. This way, friĀ­ends or flat mates donā€™t have to pay eitĀ­her ā€” indeĀ­penĀ­dent of the choĀ­sen tariff.

You can add selĀ­ecĀ­ted Mac addresĀ­ses and user names in the cusĀ­toĀ­mer area under ā€œMy hotĀ­spotsā€. In the data field under ā€œAdd free MACā€ enter the phyĀ­siĀ­cal MAC address of the end device that you want to release and then click on [ Add ]. You can only enter and add one MAC address in the data field at a time. UnfortĀ­uĀ­naĀ­teĀ­ly, it is not posĀ­siĀ­ble to enter seveĀ­ral MAC addresĀ­ses at the same time. The MAC addresĀ­ses released on the hotĀ­spot are disĀ­playĀ­ed in the ā€œFree MACsā€ list.

How does the bilĀ­ling work for hotĀ­spot operators?

With each usaĀ­ge of a hotĀ­spot, that is not free of charĀ­ge, the hotĀ­spot operatorā€™s share is calĀ­cuĀ­laĀ­ted. At the beginĀ­ning of a new calenĀ­dar month, the payaĀ­ble creĀ­dit balanĀ­ce is updated.

You can transĀ­fer your incoĀ­me to your bank account. The miniĀ­mum amount for bank transĀ­fer is EUR 10.00.

AlterĀ­naĀ­tively you can use the money to pay for locaĀ­tiĀ­on tickets for reselling.

Can I return locaĀ­tiĀ­on tickets?

Yes. Go to the cusĀ­toĀ­mer area and chooĀ­se the menu item ā€œLocaĀ­tiĀ­on ticketsā€. Click ā€œOptiĀ­onsā€ for the tickets you want to return.

In the top part of the folĀ­loĀ­wing page you can chanĀ­ge some proĀ­perĀ­ties, which have no influence on the priĀ­ce HOTSPLOTS charĀ­ges for the tickets, which more often than not makes returĀ­ning the tickets unnecesĀ­saĀ­ry. For the cases this is not sufĀ­fiĀ­ciĀ­ent you will find the butĀ­ton ā€œReturn ticketsā€ at the botĀ­tom of the page.

Any amount alreĀ­aĀ­dy charĀ­ged for returĀ­ned or still unuĀ­sed tickets will be settĀ­led with the next invoice for locaĀ­tiĀ­on tickets or runĀ­ning conĀ­tracts. The returĀ­ned tickets of the sheet will then becoĀ­me invalid.

Do I have to wriĀ­te down names of ticket customers?

No. In the EU theĀ­re ist no legal obliĀ­gaĀ­tiĀ­on to record perĀ­soĀ­nal data of ticket customers.

Are theĀ­re serĀ­vice accounts with limiĀ­tĀ­ed access for ticket management?

An exisĀ­ting cusĀ­toĀ­mer account allows the creaĀ­tiĀ­on of subĀ­acĀ­counts with limiĀ­tĀ­ed user rights. This may be useful in such cases when, for examĀ­pĀ­le, a hotel manaĀ­ger wants to enable employees or the serĀ­vice perĀ­sonĀ­nel to creaĀ­te locaĀ­tiĀ­on tickets witĀ­hout giving them comĀ­pleĀ­te access to all funcĀ­tions of the hotĀ­spot management.

At the botĀ­tom of the form under ā€œAccountā€ in the cusĀ­toĀ­mer area you can find a butĀ­ton to regisĀ­ter a ā€œNew serĀ­vice accountā€.

The new account is then linĀ­ked to the ā€œparent accountā€. After logĀ­ging in to the serĀ­vice account all ticket funcĀ­tions of the ā€œparent accountā€, such as prinĀ­ting or reorĀ­deĀ­ring tickets, can be used. ManaĀ­ging hotĀ­spots, chanĀ­ges to the setĀ­tings or using hotĀ­spots are not posĀ­siĀ­ble with such an account.

How can I check wheĀ­ther VPN rouĀ­ting is on?

HotĀ­spot opeĀ­raĀ­tors can check the funcĀ­tionĀ­aĀ­liĀ­ty of VPN rouĀ­ting in three ways:

  1. If you are conĀ­necĀ­ted to your own WLAN hotĀ­spot, you can open iptest.hotsplots.de with any web browĀ­ser. On this page your public IP is shown and wheĀ­ther VPN rouĀ­ting is actiĀ­ve or not.
  2. The staĀ­tus of the VPN conĀ­necĀ­tion is shown under menu items StaĀ­tus and VPN rouĀ­ting in the hotĀ­spot routerā€™s web interface.
  3. In the cusĀ­toĀ­mer area under menu item My hotĀ­spots in the row labeĀ­led ā€œVPN-RouĀ­tingā€ it is shown wheĀ­ther VPN rouĀ­ting is actiĀ­ve or not. For actiĀ­ve VPN conĀ­necĀ­tions date and time of the last VPN accounĀ­ting entĀ­ry is given as well as the IP adress of the VPN server.
What inforĀ­maĀ­tiĀ­on is stored at usaĀ­ge of VPN routing?

After conĀ­necĀ­ting to or disĀ­conĀ­necĀ­ting from the VPN serĀ­ver timestamp, hotĀ­spot name, IP address of the VPN serĀ­ver, the hotspotā€™s public IP and VPN IP address are saved togĀ­eĀ­ther with the amount of transĀ­feĀ­red data.

After logĀ­out data that is not neeĀ­ded for bilĀ­ling purĀ­poĀ­ses is temĀ­poĀ­rĀ­aĀ­riĀ­ly stored for techĀ­niĀ­cal mainĀ­tenĀ­anĀ­ce and supĀ­port. In an effort to reach an optiĀ­mum betĀ­ween priĀ­vaĀ­cy proĀ­tecĀ­tion and quaĀ­liĀ­ty of serĀ­vice we go cleĀ­arĀ­ly below the legal limit of seven days. At the moment we deleĀ­te theĀ­se data after three days.

All data that is neeĀ­ded for bilĀ­ling purĀ­poĀ­ses is deleĀ­ted monthĀ­ly if it is older than five months and the bill is paid witĀ­hout objection.

PleaĀ­se notiĀ­ce the data proĀ­tecĀ­tion poliĀ­cy of our webĀ­site too.

Is HOTSPLOTS regisĀ­tered with the BunĀ­desĀ­netzĀ­agenĀ­tur (FedeĀ­ral NetĀ­work Agency)?

Of courĀ­se. hotĀ­splots GmbH was regisĀ­tered with the BunĀ­desĀ­netzĀ­agenĀ­tur for its offer of comĀ­merĀ­cial teleĀ­comĀ­muĀ­niĀ­caĀ­tiĀ­on serĀ­vices for the public in accordance with Ā§ 6 TeleĀ­komĀ­muĀ­niĀ­kaĀ­tiĀ­onsĀ­geĀ­setz (TKG ā€” TeleĀ­comĀ­muĀ­niĀ­caĀ­tiĀ­ons Act) under the regisĀ­traĀ­tiĀ­on numĀ­ber 05/423 in 2005.

EqualĀ­ly natuĀ­ralĀ­ly HOTSPLOTS comĀ­pliĀ­es with the obliĀ­gaĀ­tiĀ­on to creaĀ­te and mainĀ­tain a secuĀ­riĀ­ty conĀ­cept accorĀ­ding to Ā§ 109 TKG.

Like any proĀ­viĀ­der offeĀ­ring charĀ­geable time-based tariffs accorĀ­ding to Ā§ 45g TKG HOTSPLOTS is requiĀ­red to proĀ­ve the corĀ­rectĀ­ness of the conĀ­necĀ­tion rate calĀ­cuĀ­laĀ­tiĀ­on. For this reason, HOTPLOTS has itsĀ­elf audiĀ­ted by a publicly appoinĀ­ted and sworn expert for teleĀ­comĀ­muĀ­niĀ­caĀ­tiĀ­on and conĀ­necĀ­tion rate calĀ­cuĀ­laĀ­tiĀ­on every year. EvaĀ­luaĀ­tiĀ­on and audit report are then cheĀ­cked by the Bundesnetzagentur.

Do I get a reguĀ­lar receipt?

Yes. For the sake of the enviĀ­ronĀ­ment and becauĀ­se itā€™s simĀ­ply conĀ­veĀ­niĀ­ent and inexĀ­penĀ­siĀ­ve, we offer downĀ­loaĀ­ding as a PDF file as standard.

If you always want an invoice by post, we offer this for a surcharĀ­ge of EUR 1.50 plus staĀ­tuĀ­toĀ­ry VAT. VAT on. To do this, pleaĀ­se contĀ­act buchhaltung(at)hotsplots.de, staĀ­ting your cusĀ­toĀ­mer number.

PleaĀ­se note: If you need the sales tax shown in the creĀ­dit note, you must first have proĀ­viĀ­ded us with proĀ­of of your sales tax liaĀ­biĀ­liĀ­ty. You have the folĀ­loĀ­wing optiĀ­ons for this:

  1. Enter your companyā€™s VAT idenĀ­tiĀ­fiĀ­caĀ­tiĀ­on numĀ­ber online in the cusĀ­toĀ­mer area under ā€œAccountā€ in the ā€œEdit accountā€ secĀ­tion (scroll down).
  2. Send us a conĀ­firĀ­maĀ­tiĀ­on from your tax office using the USt 1 TN form.
  3. Send us a letĀ­ter of conĀ­firĀ­maĀ­tiĀ­on from your tax office that your comĀ­paĀ­ny is regisĀ­tered theĀ­re under the speĀ­ciĀ­fied tax numĀ­ber. is manaĀ­ged and is not exempt from VAT.
  4. Send us a letĀ­ter from your accounĀ­tant conĀ­firĀ­ming that your comĀ­paĀ­ny is lisĀ­ted under the tax numĀ­ber proĀ­viĀ­ded and is not exempt from VAT.

Not sufĀ­fiĀ­ciĀ­ent are:

  • own busiĀ­ness papers
  • Copies of busiĀ­ness regisĀ­traĀ­tiĀ­on and regisĀ­ter entries,
  • Tax stateĀ­ments older than one year.
Does HOTSPLOTS also offer InterĀ­net connections?

Yes. In the conĀ­text of so-calĀ­led hotĀ­spot proĀ­viĀ­sioĀ­ning conĀ­tracts HOTSPLOTS acts as the opeĀ­raĀ­tor of the local hotĀ­spot netĀ­work and actiĀ­vaĀ­tes InterĀ­net conĀ­necĀ­tions in its own name to opeĀ­raĀ­te the hotĀ­spot. This works staĀ­tioĀ­naĀ­ry with DSL conĀ­necĀ­tions, fibĀ­re optic or coaxiĀ­al cable as well as SIM cards for mobiĀ­le phoĀ­ne networks.

I have seveĀ­ral hotĀ­spots. How can I add difĀ­feĀ­rent bilĀ­ling addresses?

If you have various bilĀ­ling addresĀ­ses you need one user account for each bilĀ­ling address. TheĀ­rĀ­eĀ­foĀ­re, you should creaĀ­te difĀ­feĀ­rent user accounts befoĀ­re setĀ­ting up the hotĀ­spots and link them to the respecĀ­tiĀ­ve account.

For quesĀ­tiĀ­ons and moving a hotĀ­spot to a difĀ­feĀ­rent user account pleaĀ­se contĀ­act our conĀ­tract manageĀ­ment team.

How can I abroĀ­gaĀ­te the HOTSPLOTS service?

 You can deleĀ­te you cusĀ­toĀ­mer account simĀ­ply with a mouĀ­se click in the CusĀ­toĀ­mer area. If you have actiĀ­ve conĀ­tracts pleaĀ­se canĀ­cel theĀ­se conĀ­tracts in writĀ­ten form.

We recomĀ­mend to deleĀ­te your hotĀ­spots befoĀ­re you deleĀ­te your account. In the cusĀ­toĀ­mer area under My hotĀ­spots you find a butĀ­ton at the botĀ­tom of the page, wheĀ­re preĀ­feĀ­rerenĀ­ces of the hotĀ­spot, like tarif, are set, calĀ­led ā€œdeleĀ­te this hotĀ­spotā€. PleaĀ­se conĀ­sider that the incoĀ­me of a hotĀ­spot will be creĀ­diĀ­ted to your account on the 1st of the folĀ­loĀ­wing month. You can withĀ­draw you payaĀ­ble incoĀ­me under My account > Pay out. The hotĀ­spot can currĀ­entĀ­ly be deleĀ­ted in the old cusĀ­toĀ­mer area (as of June 2022)

You can deleĀ­te your user account in the cusĀ­toĀ­mer area under cusĀ­toĀ­mer data after you have cliĀ­cked on ā€œdeleĀ­te accountā€ under ā€œAccountā€.

You can have your earĀ­nings transĀ­ferĀ­red to you under ā€œMy hotĀ­spotsā€ > ā€œCreĀ­dit payoutā€.

To perĀ­maĀ­nentĀ­ly deleĀ­te your user account, pleaĀ­se click on ā€œDeleĀ­te accountā€ under ā€œCusĀ­toĀ­mer dataā€ in the cusĀ­toĀ­mer area ā€” and on the subĀ­seĀ­quent butĀ­ton to confirm.

Your account will be deacĀ­tiĀ­vaĀ­ted with immeĀ­diaĀ­te effect. PleaĀ­se note that any remaiĀ­ning creĀ­dit will be lost for you.

How do I find the MAC address of my device (Android, iOS)?

You can find the MAC address in the setĀ­tings of your mobiĀ­le device. You can downĀ­load a short insĀ­trucĀ­tion for various Android and iOS verĀ­siĀ­ons here: Quick GuiĀ­de MAC address

What shall I do with a defecĀ­tiĀ­ve device?

PleaĀ­se call our supĀ­port team. You can contĀ­act us at +49 30 29 77 348ā€“0 (weekĀ­days MonĀ­day-FriĀ­day, 08:00 ā€” 20:00).
PleaĀ­se have the seriĀ­al numĀ­ber of the device and/or the deliĀ­very bill reaĀ­dy. If the device has to be sent in for techĀ­niĀ­cal inspecĀ­tion, a return bill will be sent to you. This must be comĀ­pleĀ­ted and encĀ­loĀ­sed with the hardĀ­ware shipĀ­ment. PleaĀ­se coorĀ­diĀ­naĀ­te each return shipĀ­ment in advanĀ­ce by teleĀ­phoĀ­ne in order to obtain the manĀ­daĀ­toĀ­ry proĀ­cess numĀ­ber.
ShipĀ­ments which canĀ­not be assiĀ­gned, e.g. becauĀ­se of missĀ­ing tranĀ­sacĀ­tion numĀ­ber or insufĀ­fiĀ­ciĀ­entĀ­ly filĀ­led out return bill, will be sent back with cosĀ­ts (39,00 ā‚¬ net expenĀ­se fee).

Or alterĀ­naĀ­tively use our contĀ­act here.

Is it posĀ­siĀ­ble for users to log in with mulĀ­tiĀ­ple devices at the same time?

Yes.
TheĀ­re is no limiĀ­taĀ­tiĀ­on on the numĀ­ber of users logĀ­ged in at the same time using Direct-LogĀ­in.
For locaĀ­tiĀ­on tickets, the maxiĀ­mum numĀ­ber of simulĀ­taĀ­neous users can be selĀ­ecĀ­ted. Tickets that can be used with seveĀ­ral devices, i.e. by seveĀ­ral peoĀ­pĀ­le at the same time, are calĀ­led ā€œgroup ticketsā€. For hotĀ­spots with a time-based daiĀ­ly tariff, the optiĀ­on can be actiĀ­vaĀ­ted that a maxiĀ­mum of three devices can log in at the same time. PleaĀ­se contĀ­act our supĀ­port for this option.

Is it posĀ­siĀ­ble that users do not have to log in to the hotĀ­spot each time again?

Yes. We can actiĀ­vaĀ­te the ā€œAuto-LogĀ­inā€ feaĀ­ture in the hotĀ­spot setĀ­tings. Under the ā€œMy hotĀ­spotsā€ tab, we selĀ­ect the hotĀ­spot we want to conĀ­fiĀ­guĀ­re by cliĀ­cking on the sproĀ­cket that is in the field for the respecĀ­tiĀ­ve hotĀ­spot. We can now actiĀ­vaĀ­te the ā€œAuto-LogĀ­inā€ feaĀ­ture under ā€œName and addressā€. Devices with a known MAC address are then autoĀ­maĀ­tiĀ­calĀ­ly logĀ­ged in. The MAC addresĀ­ses are saved after a logĀ­in for a cerĀ­tain periĀ­od of time. CurrĀ­entĀ­ly, the folĀ­loĀ­wing time periĀ­ods can be defined:

  • 0 days limited
  • 1 day limited
  • 2 days limiĀ­tĀ­ed or continuous
  • 3 days limiĀ­tĀ­ed or continuous
  • 4 days limiĀ­tĀ­ed or continuous
  • 5 days limiĀ­tĀ­ed or continuous
  • 6 days limiĀ­tĀ­ed or continuous
  • 7 days limiĀ­tĀ­ed or continuous
  • 30 days limiĀ­tĀ­ed or continuous
  • 42 days limiĀ­tĀ­ed or continuous

If the time periĀ­od is ā€œlimiĀ­tĀ­edā€, it expiĀ­res indeĀ­pendentĀ­ly of autoĀ­maĀ­tic logĀ­ins. If the periĀ­od is ā€œconĀ­tiĀ­nuousā€, it starts anew with each autoĀ­maĀ­tic logĀ­in.
For periĀ­ods exceeĀ­ding 7 days, the userā€™s conĀ­sent must be obtaiĀ­ned by ticking a box.
The Auto-LogĀ­in feaĀ­ture can be comĀ­biĀ­ned with the Direct-LogĀ­in tariffs, daiĀ­ly tariffs, with LocaĀ­tiĀ­on Tickets and also with FleĀ­xiFlat and LocaĀ­tiĀ­onĀ­FĀ­lats.
The funcĀ­tion is not available with time tariffs, which are bilĀ­led by minuĀ­te, and voluĀ­me tariffs, which are bilĀ­led by the megaĀ­byte, as the user would otherĀ­wiĀ­se lose conĀ­trol of the cosĀ­ts if he does not actively log out.
The ā€œAuto-LogĀ­inā€ funcĀ­tionĀ­aĀ­liĀ­ty is available at no addiĀ­tioĀ­nal cost. PleaĀ­se contĀ­act our supĀ­port for this option.

How do I add free MAC addresses?
 PleaĀ­se note that you can only use free MAC addresĀ­ses at locaĀ­tiĀ­ons with the ā€œDirect LogĀ­inā€ and ā€œHOTSPLOTS V.I.Pā€ tariff optiĀ­ons. A conĀ­fiĀ­guĀ­raĀ­tiĀ­on must also be stored on your hotĀ­spot rouĀ­ter that enables autoĀ­maĀ­tic logĀ­in with MAC addresĀ­ses. If you have not yet used the autoĀ­maĀ­tic logĀ­in with free MAC addresĀ­ses, pleaĀ­se contĀ­act techĀ­niĀ­cal supĀ­port, who can carĀ­ry out this conĀ­fiĀ­guĀ­raĀ­tiĀ­on for you.
ChooĀ­se ā€œRate & Free User/MACā€ from the hotĀ­spot side menu (My hotĀ­spots > SelĀ­ect hotĀ­spot with gear icon > HotĀ­spot menu), click Rate & Free User/MAC. Then enter your MAC or WLAN address in the ā€œAdd free MACā€ field. Your MAC address is autoĀ­maĀ­tiĀ­calĀ­ly adaptĀ­ed to the forĀ­mat releĀ­vant for the cusĀ­toĀ­mer area. TheĀ­rĀ­eĀ­foĀ­re, entĀ­ries with ā€œ:ā€ or ā€œ-ā€ are possible.
How do I deleĀ­te free MAC addresses?
ChooĀ­se ā€œRate & Free User/MACā€ from the hotĀ­spot side menu (My hotĀ­spots > SelĀ­ect hotĀ­spot with gear icon > HotĀ­spot menu), click Rate & Free User/MAC. Using the ā€œFree MACsā€ list, click the MAC address that you want to deleĀ­te. The selĀ­ecĀ­ted MAC address now appears with a blue backĀ­ground. FinalĀ­ly, click on ā€œDeleĀ­teā€ to remoĀ­ve the MAC address from the list of free MACs.
How do I add free users?
ChooĀ­se ā€œRate & Free User/MACā€ from the hotĀ­spot side menu (My hotĀ­spots > SelĀ­ect hotĀ­spot with gear icon > HotĀ­spot menu), click Rate & Free User/MAC. In the data field under ā€œAdd free userā€, you can enter the user names of regisĀ­tered HOTSPLOTS users who should have perĀ­maĀ­nent free access to the hotĀ­spot. FinalĀ­ly, click ā€œAddā€ to add the enteĀ­red user to the list of free users. All HOTSPLOTS users who have free access to the hotĀ­spot are lisĀ­ted under ā€œFree usersā€.
How do I deleĀ­te free users?
ChooĀ­se ā€œRate & Free User/MACā€ from the hotĀ­spot side menu (My hotĀ­spots > SelĀ­ect hotĀ­spot with gear icon > HotĀ­spot menu), click Rate & Free User/MAC. Using the ā€œFree usersā€ list, click the name of the user you want to deleĀ­te. The selĀ­ecĀ­ted user name now appears with a blue backĀ­ground. FinalĀ­ly, click on ā€œDeleĀ­teā€ to remoĀ­ve the user from the list of free users.
How do I conĀ­fiĀ­guĀ­re opeĀ­ning hours for my hotspot?
ChooĀ­se ā€œOffice hoursā€ in the hotĀ­spot side menu (My hotĀ­spots > SelĀ­ect hotĀ­spot with gear icon > HotĀ­spot menu).
From the drop-down menu, chooĀ­se one of the folĀ­loĀ­wing setĀ­tings for the choĀ­sen one weekĀ­day off:
ā€¢ Always open (open all day) weekĀ­day color green
ā€¢ PartĀ­ly open (conĀ­creĀ­te opeĀ­ning and cloĀ­sing times), weekĀ­day color oranĀ­ge
ā€¢ CloĀ­sed (cloĀ­sed all day) weekĀ­day color red
If you selĀ­ect ā€œParĀ­tiĀ­alĀ­ly openā€, 2 input fields will open. Enter the opeĀ­ning time in the first input field and the cloĀ­sing time in the second.
By cliĀ­cking on the plus sign butĀ­ton you add furĀ­ther opeĀ­ning and cloĀ­sing times, with the minus sign butĀ­ton you remoĀ­ve them again. To deleĀ­te the enteĀ­red time, click on the cross symĀ­bol. To chanĀ­ge the enteĀ­red time, click in the hour or minuĀ­te input field so that the numĀ­bers appear with a blue backĀ­ground and then enter the desiĀ­red numĀ­bers. FinalĀ­ly, to save the opeĀ­ning times, click on ā€œAppĀ­ly opeĀ­ning timesā€. If you leaĀ­ve the page witĀ­hout conĀ­firĀ­ming that you have acceptĀ­ed the opeĀ­ning hours, all the data you have enteĀ­red will be lost.

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